Queen Casino Privacy Policy – How We Handle Your Personal Data
This privacy policy explains how queen casino collects, uses, stores, and protects the personal information of players based in the Philippines. By registering an account and using the platform, you agree to the practices described here. We are committed to keeping your data secure and being transparent about how it is used. If you have questions after reading this page, the FAQ page covers common concerns in plain Philippine English. This policy is reviewed regularly and updated whenever our practices change, so please check back from time to time.
What Information Do We Collect From You?
A clear breakdown of the personal data queen casino gathers and why each type is needed.
Registration Details
When you create an account on queen casino, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your account correctly. We may also ask for a government-issued ID during the verification process to comply with applicable regulations. All registration data is stored securely and is only accessible to authorised personnel. Providing accurate information at registration helps us protect your account and process any future withdrawal requests without delay.
Financial and Transaction Data
We collect information related to deposits, withdrawals, and payment methods used on the platform, including e-wallet account references and transaction amounts in Philippine pesos (PHP). This data is necessary to process your transactions accurately, detect unusual activity, and comply with anti-money laundering obligations. We do not store full card numbers or sensitive payment credentials on our servers — these are handled by our payment processing partners under their own security standards. Transaction records are retained for the period required by applicable Philippine regulations. If you have questions about a specific transaction, you can raise them through the platform's support contact.
Gaming Activity Data
The platform records your gaming activity, including the games you play in the Game Lobby, bet amounts, session durations, and win or loss outcomes. This data helps us personalise your experience, identify responsible gaming concerns early, and ensure the integrity of all games on the platform. Gaming activity records may also be used to resolve disputes or investigate suspected fraud. Aggregated and anonymised gaming data may be used for internal analytics to improve the platform's performance and game selection. Individual gaming records are never shared with third parties for marketing purposes without your explicit consent.
Device and Technical Data
When you access the platform from a mobile browser or desktop device in the Philippines, we automatically collect technical information such as your IP address, device type, operating system, browser version, and session timestamps. This data is used to maintain platform security, detect unauthorised access attempts, and optimise the mobile experience for Filipino players. We may also use cookies and similar technologies to remember your preferences and keep your session active — you can manage cookie settings through your browser. Technical data is not used to identify you personally on its own, but may be combined with account data during a security investigation. For more details on how cookies work on this platform, please refer to the cookies section below.
How Is Your Personal Data Actually Used?
We only use your information for legitimate purposes directly related to running the platform and serving Filipino players.
Account Management and Service Delivery
Your personal data is used primarily to create and maintain your account, process deposits and withdrawals in Philippine pesos, and give you access to the games and promotions available on the platform. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to these policies. If you have opted in to promotional communications, we may also send you information about new offers on the Promotion page or VIP programme updates via the VIP page. You can opt out of marketing communications at any time through your account settings without affecting your ability to use the platform. Service-related communications — such as security alerts and policy updates — cannot be opted out of, as they are essential to the safe operation of your account.
Fraud Prevention and Regulatory Compliance
We use your data to detect and prevent fraudulent activity, money laundering, and other illegal conduct that could harm you or other players on the platform. Identity verification checks are carried out using the registration and document data you provide, and these checks may be repeated if your account activity triggers a review. We are required by applicable Philippine regulations to retain certain records for a specified period, even after your account is closed. In some cases, we may be legally obligated to share your data with regulatory authorities or law enforcement agencies — we will only do so when required by law and will not share more information than is strictly necessary. Our fraud prevention processes are designed to protect all players and maintain the integrity of the platform.
Responsible Gaming Monitoring
Gaming activity and account data are used to monitor for signs of problematic gambling behaviour, in line with our commitment to responsible gaming for all Filipino players. If our systems detect patterns that suggest a player may be at risk, we may reach out proactively or apply account restrictions as a protective measure. Players who have set self-exclusion or deposit limits will have those preferences stored and enforced using their account data. You can review the full range of responsible gaming tools available on the Responsible Gaming page. We treat responsible gaming data with the highest level of sensitivity and it is never used for marketing purposes.
What Are Your Rights Over Your Own Data?
Filipino players have clear rights regarding the personal information held by queen casino — here is what you are entitled to.
Right to Access
You can request a copy of the personal data we hold about you at any time. We will respond to access requests within the timeframe required by applicable Philippine data protection regulations.
Right to Correction
If any of the personal information we hold is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings, or contact support for more complex changes.
Right to Erasure
In certain circumstances, you may request that we delete your personal data. Note that some data must be retained for regulatory compliance purposes even after an account is closed, and erasure requests will be assessed on a case-by-case basis.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes. Once you object, we will stop using your data for that purpose immediately and update your communication preferences accordingly.
Right to Portability
Where technically feasible, you may request a copy of your personal data in a structured, commonly used format so that you can transfer it to another service provider. Portability requests are handled in accordance with applicable regulations.
How to Exercise Your Rights
To submit any data rights request, contact us at the email address listed in the footer of this page. We will acknowledge your request promptly and aim to resolve it within the timeframe set by Philippine data protection law.
Common Questions About Privacy at Queen Casino
Quick answers to what Filipino players most often ask about data handling on this platform.
No — queen casino does not sell your personal data to unaffiliated third parties for marketing or commercial purposes. Your information is only shared with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and only to the extent necessary for those specific purposes. All third-party partners are required to handle your data in accordance with applicable Philippine data protection regulations and our own data processing agreements. We may also share data with regulatory authorities or law enforcement when legally required to do so, but this is not a commercial arrangement. If you have concerns about how your data is shared, you can contact us at the email address in the footer of this page.
We retain your personal data for as long as your account is active and for the period required by applicable Philippine regulations after your account is closed. Certain financial and identity records must be kept for a minimum number of years to comply with anti-money laundering and gaming regulations, even if you request account deletion. Once the mandatory retention period has passed and there is no longer a legitimate reason to hold your data, it will be securely deleted or anonymised. If you would like to know the specific retention period that applies to your data, you can submit a request to the contact email listed in the footer. We review our data retention practices regularly to ensure they remain proportionate and compliant.
Yes, the platform uses cookies and similar technologies to keep your session active, remember your preferences, and help us understand how players navigate the site so we can improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and play. Non-essential cookies, such as those used for analytics, can be managed through your browser settings — most modern mobile and desktop browsers allow you to block or delete cookies at any time. Disabling non-essential cookies will not prevent you from accessing your account or using any of the games in the Game Lobby. If you have questions about specific cookies used on the platform, please reach out via the contact email in the footer.
Have More Questions About Your Privacy?
Our FAQ page covers a wide range of topics for Filipino players, from account security to responsible gaming. If you are ready to get started, registration is free and takes just a few minutes.